Returns & Exchanges
At Baked Bags, we prioritize the freshness and safety of our edible products; therefore, we offer a dedicated resolution process for any items that arrive damaged or incorrect. Due to the perishable nature of our snacks, we cannot accept returns for opened products or changes of mind.
Report the Issue
Contact our support team within 48 hours of delivery if your order is damaged, missing items, or incorrect to initiate a claim.
Provide Evidence
Email us clear photographs of the shipping box and the affected products so our quality assurance team can review the damage.
Verification Review
Our team will verify your claim against our shipping logs and quality standards to determine eligibility for a replacement or refund.
Resolution
Once approved, we will immediately process a replacement shipment at no extra cost or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing